| BEFORE CONTACTING CUSTOMER SUPPORT |
| |
1. Check out our Knowledge Base
at https://support.discountasp.net as it contains
many answers and code samples for common issues.
2. Check out the Community Forum at http://community.discountasp.net
for programming, site design, and marketing issues.
3. Forgot your Username/Password? Review this Knowledge Base Article.
|
| CONTACTING CUSTOMER SUPPORT |
| |
We offer 24/7 customer support via Helpdesk/email only.
Because specific customer account information is identifiable and helps speed up resolution, we give higher priority to support tickets
generated from the DiscountASP.NET Support Portal System.
NOTE: Customers can communicate with DiscountASP.NET even if their email is down or not accessible by using the
DiscountASP.NET Support Portal.
DiscountASP.NET Support Portal Access
The Support Portal can be accessed at https://support.discountasp.net
If you cannot use the Support Portal for any reason, you can contact us directly with the email addresses below. However, these direct emails will not appear in the Support History of your Support Portal.
|
| |
| Technical Support | support@discountasp.net |
| Signup Problems | sales@discountasp.net |
Billing Department
Hours: M-F 9am-5pm (PST) | billing@discountasp.net |
| Programming Issues | Use Online Community Forum |
| |
| CONTACT DISCOUNTASP.NET - OTHER DEPARTMENTS |
| |
| Sales Department | sales at discountasp.net |
| Referral Program Inquiries | referral at discountasp.net |
| Marketing Department | marketing at discountasp.net |
| Reporting Abuse | abuse at discountasp.net |
| Feedback/Suggestions | feedback at discountasp.net |
| |
| IS DISCOUNTASP.NET IN YOUR EMAIL WHITELIST? |
If you believe that DiscountASP.NET did not respond to an inquiry,
please also check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters will filter out legitimate email messages.
Please add DiscountASP.NET to your email whitelist.
Here are instructions for:
Yahoo Mail
|
| MAILING ADDRESS |
DiscountASP.NET
80 W. Sierra Madre Blvd, Unit #273
Sierra Madre, CA 91024
Phone/Fax: (626) 628-3430
NOTE: For existing customers, Support/Billing inquiries
should be submitted via the Support Portal.
Forgot your Username/Password?
Review this Knowledge Base Article.
Having Email Issues? Use the Support Portal as you can communicate with and respond to the Technical
Support department without using Email.
|
| DNS INFORMATION |
| ns1.discountasp.net | |
| ns2.discountasp.net | |
| ns3.discountasp.net | |
| |
| Get 3 months FREE Today! |  |
| |
Addon: SQL 2005 Hosting
