| BEFORE CONTACTING CUSTOMER SUPPORT |
| |
1. For web hosting customers, check out our Hosting Knowledge Base
at https://support.discountasp.net.
For TFS customers, check out our TFS Knowledge Base at https://tfs.discountasp.net..
2. Check out the Community Forum at http://community.discountasp.net
for programming, site design, and marketing issues.
3. Forgot your Username/Password? Review this Knowledge Base Article.
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| CONTACTING WEB HOSTING CUSTOMER SUPPORT |
| |
We offer 24/7 web hosting customer support via Helpdesk/email only.
Because specific customer account information is identifiable and helps speed up resolution, we give higher priority to support tickets
generated from the DiscountASP.NET Hosting Support Portal System.
NOTE: Customers can communicate with DiscountASP.NET even if their email is down or not accessible by using the
DiscountASP.NET Support Portal.
DiscountASP.NET Hosting Support Portal Access
The Support Portal can be accessed at https://support.discountasp.net
If you cannot use the Support Portal for any reason, you can contact us directly with the email addresses below. However, these direct emails will not appear in the Support History of your Support Portal.
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| |
| Technical Support | support@discountasp.net |
| Signup Problems | sales@discountasp.net |
Billing Department
| billing@discountasp.net |
| Hours: M-F 8am-6pm; Sat 9am-6pm (PST) |
| Programming Issues | Use Online Community Forum |
| |
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CONTACTING TFS CUSTOMER SUPPORT
|
Because specific TFS account information is identifiable and is neccessary to provide support, to contact technical support you must use the TFS Support Portal.
DiscountASP.NET TFS Support Portal Access
You can go directly to http://tfs.discountasp.net and use your control panel login to gain access to the helpdesk.
TFS Support Hours
Hours: M-F 8am-5pm (Pacific Standard Time)
To contact our Billing Department, please use the TFS Support Portal at http://tfs.discountasp.net.
If the TFS Portal is inaccessible, then you can contact the Billing Department directly at: tfs.billing@discountasp.net
Billing Department Hours: M-F 8am-6pm ; Sat 9am-6pm (PST)
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| |
| CONTACT DISCOUNTASP.NET - OTHER DEPARTMENTS |
| |
| Sales Department | Sales Contact Form
sales@discountasp.net |
| Referral Program Inquiries | referral@discountasp.net |
| Marketing Department | marketing@discountasp.net |
| Reporting Abuse | abuse@discountasp.net |
| Feedback/Suggestions | feedback@discountasp.net |
| |
| IS DISCOUNTASP.NET IN YOUR EMAIL WHITELIST? |
If you believe that DiscountASP.NET did not respond to an inquiry,
please also check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters will filter out legitimate email messages.
Please add DiscountASP.NET to your email whitelist.
Here are instructions for:
Yahoo Mail
|
| MAILING ADDRESS |
DiscountASP.NET
80 W. Sierra Madre Blvd, Unit #273
Sierra Madre, CA 91024
Phone/Fax: (626) 628-3430
*For Business Development/Marketing Only
NOTE: For existing web hosting customers, Support/Billing inquiries should be submitted via the Hosting Support Portal.
NOTE: For existing TFS customers, Support/Billing inquiries should be submitted via the TFS Support Portal.
Forgot your Username/Password?
Review this Knowledge Base Article.
Having Email Issues? Use the appropriate Support Portal as you can communicate with and respond to the Technical
Support department without using Email.
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| DNS INFORMATION |
| ns1.discountasp.net | |
| ns2.discountasp.net | |
| ns3.discountasp.net | |
| |
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