BEFORE CONTACTING CUSTOMER SUPPORT
CHECK KNOWLEDGE BASE |
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Please first review our Hosting Knowledge Base at http://support.discountasp.net,
as answers to commonly asked questions and troublshooting solutions for common errors are posted there.
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| CONTACTING CUSTOMER SUPPORT |
We offer 24/7 customer support via our Support Portal and Email only. Because specific customer account information is identifiable
and helps speed up resolution, we give higher priority to support tickets
generated from the Support Portal.
DiscountASP.NET Support Portal Access
You can go directly to http://support.discountasp.net.
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| If you cannot use the Support Portal for any reason, alternatively, you can email us directly at: |
24/7 Technical Support
| support@discountasp.net |
Billing Department
Hours: M-F 9am-5pm (PST) | billing@discountasp.net |
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If you believe that DiscountASP.NET did not respond to an inquiry,
please also check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters will filter out legitimate email messages.
Please add DiscountASP.NET to your email whitelist.
Here are instructions for:
Yahoo Mail
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| HELP ON PROGRAMMING ISSUES |
While we want to help our customers as much as we can, we do not offer free individual website programming,
website design, or consulting services and we must prioritize our technical support on system issues that affect all our customers.
To assist customers with programming-related, development-related, and design-related issues, we have an active online community forum. Please
post your questions to this forum. The community forum allows our staff and all our customers to help each other
resolve their programming and design issues.
You will need to register in order to post within the forum. |
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| WEBMAIL |
| To Access Web Mail | webmail.YourHostedDomainName.com |
| To log into the webmail system, for the NAME field, please type in the entire email address
(e.g., brian@discountasp.net), instead of just the username (e.g., brian).
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| DNS INFORMATION |
| ns1.discountasp.net | |
| ns2.discountasp.net | |
| ns3.discountasp.net | |
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